If a guest orders Scotch on the rocks without specifying a brand, what should you do?

When a guest orders Scotch on the rocks without specifying a brand, serving the house brand is appropriate because it is considered the standard practice in many establishments when a specific choice is not indicated. The house brand is typically a cost-effective option that represents the establishment's offerings, and guests often expect bartenders to use it in such scenarios. This approach ensures that the guest receives a drink without unnecessary delays or confusion.

In addition, serving the house brand helps maintain operational efficiency and control over inventory by encouraging regular consumption of the established primary offerings. If a guest desires a specific or premium brand, they usually state their preference beforehand. This practice allows bartenders to serve guests promptly while still delivering a satisfactory experience with the offerings available.

Choosing to serve a premium selection or asking for their preference may prolong the interaction unnecessarily if the guest has indicated no specific desire. Thus, utilizing the house brand when no specific Scotch is requested fulfills the guest's order in a straightforward manner while being mindful of both service speed and operational norms.